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Sales & Marketing Support Specialist (Remote)

Company Description:

EMPEQ’s Customer Acquisition Platform moves HVAC-R contractors and energy engineers into the digital age. Our solution increases our customers’ sales bandwidth 74% on average and reduces time spent on site surveys and customer proposal generation by up to 80%. Utilizing artificial intelligence (AI) mobile app, and cloud-based solutions, we enable our customers to close more projects faster, by automating and streamlining the site survey and proposal generation process down to a click of a smartphone’s camera.

Job Description:

We are seeking an energetic, responsible, personable, and focused individual to join our growing organization. In this position, you will be expected to learn the ins-and-outs of our daily sales and marketing routines and procedures. Specifically, in this role you will focus on:

  • Aiding EMPEQ’s sales and marketing departments in building and maintaining strong relationships with our current and prospective customers.
  • Handling sales and marketing administrative duties such as:
    • Managing customer accounts
    • Conducting customer presentations
    • Providing high-quality customer service
    • Facilitating troubleshooting
    • Managing sales leads


  • Assisting sales with customer acquisition and retention including demos and trials.
  • Managing a successful implementation of EMPEQ solutions at the onset of customer engagement and then manage the customer journey through year 1 up to and including renewal and beyond.
  • Developing and executing customer-focused touchpoint plans.
  • Completing administrative tasks including:
    • Report generation
    • Minimum required documentation in the CRM
    • Drafting marketing content
    • Designing marketing campaigns.
    • Completing other back-office functions to manage and improve the customer experience.
    • Assisting in developing marketing strategy and execution.
    • Collecting quantitative and qualitative data from marketing campaigns and research.
    • Other various ad hoc and routine sales and marketing activities.


  • Ability to self-direct and willingness to be accountable to others.
  • Ability to be open, honest, and provide and receive constructive feedback.
  • Strong desire to learn from, and teach, others.
  • Strong work ethic and ability to “get stuff done”.
  • Excellent people skills.
  • A strong interest towards research and problem solving.
  • Excellent verbal and written communication skills.
  • Excellent knowledge of MS Office.
  • Familiarity with marketing software and online applications (e.g. CRM tools, Online analytics, and Google Adwords) is a plus.
  • Passion for the marketing and/or sales industries and its best practices.
  • AAS or BS strongly preferred OR a similar degree with a marketing or sales concentration.
  • Private access to a phone, high-speed internet, and a computer.

Additional Notes:

Please send resumes to Herbert Dwyer at [email protected]